Both Usercentrics and CookieScript are reliable Consent Management Platforms (CMPs) that help businesses and website owners create cookie banners, manage cookies on their website, collect user consent, and comply with privacy laws. However, there are some differences between these CMPs.
Let’s compare Usercentrics with its alternative, CookieScript, that could help you choose the right CMP for your website.
Also, read the article on how to compare consent management platforms.
Note that in 2025, CookieScript received the fourth badge in a row as the leader on G2, a peer review site, and became the best CMP on the market for a whole year!
User evaluation of Usercentrics and CookieScript on Peer-Review Sites
The most objective way to compare user experience and customer service is to check customer feedback for each platform on the most popular peer-review sites such as G2, Trustpilot, and Capterra.
Let’s compare Usercentrics with its alternative, CookieScript, on G2, Trustpilot, and Capterra. The CMP comparison on peer-review sites was done in September 2025.
Comparison of CookieScript and Usercentrics CMPs on G2, Trustpilot, and Capterra.
CookieScript CMP shows better overall performance and user experience. In addition, CookieScript has more reviews, meaning that it the good user evaluation comes from many users.
Drawbacks of the Usercentrics CMP
What are the drawbacks of Usercentrics that lead to poorer user evaluation? Below, we present the major disadvantages of the Usercentrics CMP, as reported in user reviews on peer-reviewed sites.
Poor customer support
One of the most significant drawbacks of Usercentrics is the inadequate customer support. There are numerous complaints about late or even nonexistent customer support. Customers often need to send repeated emails that are frequently ignored. Even for urgent cases, Usercentrics did not fix the problem for days.
Let’s see some recent examples of customer feedback of Usercentrics on Trustpilot:
Customer review of Usercentrics on Trustpilot.
Customer review of Usercentrics on Trustpilot.
Setup complexity & documentation gaps
Users often find the initial Usercentrics setup complex, especially those without technical expertise. Documentation is inadequate or outdated.
On G2, two out of the five biggest customer issues are related to setup difficulties:
Top 2 disadvantages of Usercentrics on G2.
Mixed with poor customer support, the implementation of the Usercentrics CMP could be challenging, making onboarding difficult.
Limited customization & cookie management
Another big drawback of Usercentrics is related to customization and cookie management. Customization options are limited, particularly for non-developers. The CMP also does not provide easy-to-use templates or presets with default settings that comply with privacy laws.
Also, cookie detection and management can be inadequate. Customers say that some cookies aren't auto-detected and require manual configuration.
On G2, customers report that the third and fourth biggest disadvantages are related to limited customization options & cookie management:
Top disadvantages of Usercentrics on G2.
Website performance impacts
One repeated complaint is the negative impact on website performance. Implementing Usercentrics can significantly slow down page loading and even cause errors. Web developers have noted that Usercentrics’ “Smart Data Protector” loads scripts inefficiently, causing large drops in Google Lighthouse performance scores. In one case, removing the Usercentrics script improved the site’s score from 60 to 99.
Lack of pricing and cost transparency
Pricing frustrations are also among the most common complaints from Usercentrics users. Usercentrics uses a tiered plan based on metrics like sessions or subpages and charges automatically when these metrics change. Customers report that it’s hard to predict costs.
Many customers feel the pricing model is confusing or even deceptive. There is no way to check if the actual monthly charge was fair.
For example, one customer on Trustpilot complains that he was automatically charged for the most expensive plan for months without their consent, even if they did not use Usercentrics service:
Customer review of Usercentrics on Trustpilot.
Downgrading a plan isn’t always possible without contacting support. And support is not responsive…
Advantages of CookieScript vs Usercentrics
Both CookieScript and Usercentrics comply with all major privacy laws and provide essential features and functionalities.
Regulatory coverage in CookieScript
CookieScript CMP provides compliance with the following data privacy laws:
- GDPR and eprivacy Directive (EU Cookie Law)
- PIPL (China)
- PIPEDA (Canada)
- POPIA (South Africa)
- LGPD (Brasil)
- KVKK (Turkey)
- PDPL (Vietnam)
- CTDPA (Connecticut, USA)
- NDPA (Nebraska)
- CCPA (California)
- TDPSA (Texas), and many others.
Basic features and automation
CookieScript provides essential features and functionalities such as:
- Cookie banner
- Cookie policy
- Cookie Scanner
- Cookie banner customization
- Consent recordings
- GTM template
- Language support
- Third-party cookie blocking, and others.
CookieScript CMP also offers automation solutions and integrations, including:
- Integrations with CMS platforms like WordPress, Shopify, Drupal, Joomla, etc.
- Google Consent Mode v2 integration
- IAB TCF v2.2 integration
- Google Tag Manager integration
- Certification by Google
- CookieScript API
Both CookieScript and Usercentrics are Google-certified CMP Partners with Gold Status, reflecting their high standards in Cookie Consent management. CookieScript was one of the first Google CMP Partners to receive the golden tier in a new Google tiering system.
CookieScript offers many features that other CMPs are missing, including:
- Geo-targeting
geo-targeting is an important feature which ensures that the right consent banner appears based on the user’s location and applicable regulations. This enables compliance with many privacy laws. This is a valuable feature for websites that have users from many countries with different jurisdictions. CookieScript geo-targeting feature is available for 250 countries and 50 US states. - Local storage and session storage
Besides cookies, CookieScript also scans for local storage and session storage and blocks them until users provide consent. CMPs need to scan for local storage and session storage to fully comply with the GDPR. However, not all CMPs are able to detect them. CookieScript Cookie Scanner scans for local storage and session storage and list them on the cookie declaration report. - Self-hosted code
CookieScript, differently from other CMPs, offers the self-hosted code of your Cookie Banner. You can download your generated JavaScript files, edit them, and host them on your servers. For some websites, it could be faster to store JavaScript files on their own server. - Cookie banner sharing
CookieScript allows you to share your banners with multiple users, providing flexibility and collaboration options. It is a requested functionality for web agencies that have many customers. Web agencies can select between read-only vs full-access Cookie Banner sharing, Moreover, it is possible to share a banner with any user, even if the one does not have an account at CookieScript. - Cross-domain cookie consent sharing
CookieScript enables both sub-domain and cross-domain Cookie Consent sharing. Cross-domain consent allows website owners to store Cookie Consent settings from a single user across multiple domains. Website visitors will only see a Cookie Banner on their first visit to a website and will not see the banner on subsequent visits to that site or other linked sites. - CookieScript API
The CookieScript API allows you to customize the behavior of cookie banners, manage Cookie Consent and scans, retrieve and update cookie declarations, and control individual cookies automatically.
Scan your website for cookies, local storage, and session storage for free with CookieScript!
Pricing Comparison of CookieScript vs Usercentrics
CookieScript pricing plans start with €8 /month/domain for the entry-level (Lite Plan). The Plus pricing plan includes all features and costs €19 /month/domain. CookieScript also has a FREE pricing plan and a free trial of the Plus plan.
In addition, it offers one extra domain for free.
The Usercentrics Business pricing plan, covering all features, costs €50 /month.
Comparison of CookieScript vs Usercentrics priing plans
In conclusion, Usercentrics is more expensive than CookieScript. It could be too costly, particularly for smaller or medium-sized companies. CookieScript, an alternative to Usercentrics, offers one of the best pricing plans on the market while offering all necessary features for compliance and even some extra features that help its users to customize cookie banners and implement the CMP easier.
An Overview of Feature Comparison of Usercentrics vs CookieScript
| Feature | Usercentrics | CookieScript |
| Google-certified CMP | ✅ Yes | ✅ Yes |
| Google Consent Mode v2 integration | ✅ Yes | ✅ Yes |
| IAB TCF V2.2 inttegration | ✅ Yes | ✅ Yes |
| Geo-targeting | ✅ Yes | ✅ Yes |
| API integration |
Limited | ✅ Yes |
| Self-hosted code |
Limited | ✅ Yes |
| Cookie banner sharing | Limited | ✅ Yes |
| Cross-domain cookie consent sharing | Limited | ✅ Yes |
| Auto-blocking of third-party scripts | Limited | ✅ Yes |
| Local storage and session storage | Limited | ✅ Advanced |
| Website performance | Slower page load or responsiveness | ✅ Good performance |
| Customization | Limited | ✅ Advanced |
| Integration | Limited | ✅ Full integration |
| Customer support |
Limited | ✅ Fast support via email or chat |
| Pricing | More expensive | ✅ Best pricing on the market |
Is CookieScript a Good Alternative to Usercentrics?
CookieScript and Usercentrics are both reliable CMPs that help you create cookie banners, manage cookies and consents on your website, and comply with major privacy laws. They can both be used for your website compliance. However, the CookieScript CMP is better is several ways.
CookieScript does not have the drawbacks that Usercentrics has, such as poor customer support, complex setup, limited customization options, negative impacts on website performance, and a lack of pricing transparency.
CookieScript has valuable extra features, including the self-hosted code of your cookie banner, cookie banner sharing, cross-domain cookie consent sharing, and the ability to scan local storage and session storage.
CookieScript also offers a full compliance solution, a simple setup, and an easy-to-use integration.
Ultimately, CookieScript offers one of the best pricing plans on the market, starting with just €8 /month/domain for the entry-level (Lite Plan). The Plus pricing plan includes all features and costs €19 /month/domain. It is best suited for small and medium-sized companies.
CookieScript also has a FREE pricing plan and a free trial of the Plus plan.
CookieScript CMP is evaluated by users on peer-review sites better. In 2024, CookieScript CMP was ranked by users on G2 as the best CMP for small and medium-sized companies.
In conclusion, CookieScript is a strong alternative to Usercentrics for cookie consent management.
How to Switch Your Cookie Banner from Usercentrics to CookieScript?
You can easily migrate from Usercentrics to CookieScript CMP by following these steps:
- Register for free at CookieScript.
- Create a new banner.
- Remove Usercentrics scripts from your website.
- Install the CookieScript cookie banner on your website.
For more information, refer to CookieScript detailed set-up guide.
Done! Now you can enjoy all the benefits of CookieScript CMP!
You can also get a 14-day free trial.
Frequently Asked Questions
Is CookieScript a good alternative to Usercentrics?
Yes, CookieScript is a good alternative to Usercentrics. CookieScript does not have the drawbacks that Usercentrics has, such as poor customer support, complex setup, limited customization options, negative impacts on website performance and offers more advanced features such as geo-targeting, auto-blocking of third-party scripts, self-hosted code, cookie banner sharing, cross-domain cookie consent sharing, and local storage and session storage detection. CookieScript also offers better integration, robust API integration, and better pricing than Usercentrics.
What are the advantages of CookieScript over Usercentrics?
CookieScript has better customer support, easy setup, and many customization options, and does not have negative impacts on website performance. CookieScript offers more advanced features such as geo-targeting, auto-blocking of third-party scripts, self-hosted code, cookie banner sharing, cross-domain cookie consent sharing, and local storage and session storage detection. It also offers better customization options and better integration with CMS platforms. Lastly, CookieScript offers better pricing than Usercentrics.
How much does Usercentrics cost?
The most advanced Usercentrics pricing plan, covering all features, costs 50 euros/per month. CookieScript, an alternative to Usercentrics, offers more advanced features and better integration, and costs just 19 euros/per month with the Plus pricing plan.
What are Usercentrics alternatives’ pricing?
CookieScript, an alternative to Usercentrics, offers a free pricing plan with basic features for small websites. The CookieScript Plus pricing plan with a full set of features costs just 19 euro/per month, while the Usercentrics pricing plan, covering all features, costs 50 euro/per month. CookieScript also offers a 14-day free trial of a Plus pricing plan, which includes all CMP functionalities.
How to install Usercentrics?
Like other consent management platforms, Usercentrics is installed by adding its script to your website's code. However, setup installatUsercentrics, offers a wide range of automated CMS integrations that allow full compliance with major privacy laws. CookieScript also offers better pricing plans than Usercentrics.